Any maintenance outside the scope of our management agreement—such as major repairs, improvements, or work by a bank surveyor—must be arranged through us as your letting agent.
Scottish letting law under the Private Housing (Tenancies) (Scotland) Act 2016 requires landlords to respect tenants’ privacy and quiet enjoyment of the property.
If access is required, we will handle all communications with the tenant, providing the required 48 hours’ written notice and arranging a mutually convenient time.
Landlords should not contact tenants directly under any circumstances.
This ensures legal compliance, preserves tenant trust, and maintains a professional standard of care.
For further details, refer to the answer above on property visits during the lease term.